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Most commonly used Spanish phrases for a receptionist in the hospitality industry:

Greetings and farewells:

  • Buenos días/tardes/noches: Good morning/afternoon/evening

  • Bienvenido/a: Welcome

  • ¿En qué puedo ayudarle?: How can I help you?

  • Hasta luego: Goodbye

  • Que tenga un buen día/tarde/noche: Have a good day/afternoon/evening

Checking in and out:

  • ¿Tiene una reserva?: Do you have a reservation?

  • ¿A nombre de quién está la reserva?: Under what name is the reservation?

  • Le doy la bienvenida a [nombre del hotel]: Welcome to [hotel name]

  • Aquí tiene su llave: Here is your key

  • ¿Le gustaría dejar su equipaje?: Would you like to leave your luggage?

  • El check-out es a las [hora]: Check-out is at [time]

General inquiries:

  • ¿Dónde está [lugar]?: Where is [place]?

  • ¿A qué hora abre [lugar]?: What time does [place] open?

  • ¿Tiene recomendaciones para [actividad]?: Do you have any recommendations for [activity]?

  • ¿Puedo llamar a un taxi?: Can I call a taxi?

Additional phrases:

  • Lo siento, no lo entiendo: I'm sorry, I don't understand.

  • ¿Puede repetir, por favor?: Can you repeat that, please?

  • Un momento, por favor: One moment, please.

  • Gracias: Thank you

  • De nada: You're welcome

Here are some additional tips:

  • Use formal language, especially when addressing guests for the first time.

  • Speak slowly and clearly, and be patient with guests who may not be fluent in Spanish.

  • Be friendly and helpful, and use positive body language.

  • If you are unsure about something, it is always best to ask a colleague for help.

By learning these basic phrases and following these tips, you can effectively communicate with Spanish-speaking guests and provide them with a positive experience.

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